SunTrust Takes Top Spot in Customer Satisfaction
Finding good customer service these days can be a difficult process, and mixing that with the cumbersome issues associated with home loans, can turn the whole process into a horrific experience. Thankfully SunTrust Bank may be able to make life just a little sweeter.
A recent article in the Winston-Salem Journal (NC) (10/21/08) states that Home-loan customers experienced more satisfaction with SunTrust Banks Inc. than any other mortgage originator this year, according to the results of an annual J.D. Power and Associates survey. The Atlanta-based lender earned a score of 790 out of 1,000, placing it ahead of No. 2-ranked National City Corp., No. 3-rankedWachovia Corp., No. 4-ranked Wells & Fargo Co. and No. 5-ranked Bank of America.
Despite a downturn in the housing market and turmoil in the mortgage business, customer satisfaction with the application and approval process, the loan professional, the settlement process and problem resolution was generally higher among the 10 firms monitored. The industry average score was 757 for 2008, up from 750 in the 2007 survey.
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